HeySpin Privacy Policy

At HeySpin, we are committed to protecting your personal data and respecting your privacy whenever you use our services. This HeySpin Casino Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data. By registering an account or using our website at heyspin.com, you agree to the practices described below.

Who We Are

HeySpin is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We are licensed and regulated by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain. As the data controller, we determine how and why your personal information is processed when you play at HeySpin Casino.

Information We Collect

When you create an account, deposit funds, or play games with us, we collect several categories of information to provide our services safely and in compliance with our licensing obligations.

• We collect registration details such as your name, date of birth, address, email address and phone number
• We collect identity verification documents, including photo ID, a selfie and proof of address, required for your first withdrawal
• We collect payment information when you use Visa Debit, Mastercard Debit, Maestro, Paysafecard, Pay by Mobile, PayPal, Skrill or Neteller
• We track your gaming activity, including deposits, withdrawals, bets, wins, bonus usage and session history
• We gather technical data such as IP address, device type, browser type and login timestamps
• We record communications you have with our customer support team, including live chat transcripts and emails

How We Use Your Data

We use the information we collect to operate HeySpin Casino responsibly and to comply with legal and regulatory requirements. Our purposes include:

• We verify your identity and age to ensure you are eligible to use our services
• We process your deposits and withdrawals through our supported payment methods
• We monitor account activity to detect fraud, money laundering and problem gambling behaviour
• We send you promotional offers, bonus codes and updates about our Hey Spin Club rewards, Daily Wheel, Weekly Cashback and other offers, where you have consented to receive marketing
• We respond to your enquiries submitted via live chat, email or our contact form
• We maintain records required by the UK Gambling Commission and the Alderney Gambling Control Commission

Legal Basis for Processing

We process your personal data on several legal grounds, depending on the purpose. We rely on contractual necessity to provide our gaming and payment services, legal obligation to meet licensing and anti-money laundering requirements, legitimate interest to prevent fraud and improve our platform, and your consent where you have opted in to receive marketing communications from us.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our services:

• We share data with payment providers to process deposits and withdrawals
• We share information with identity verification services to confirm your age and identity
• We disclose data to regulators, including the UK Gambling Commission and the Alderney Gambling Control Commission, when legally required
• We may share information with game providers such as Games Global, Pragmatic Play, NetEnt, Play'n GO, Red Tiger, Big Time Gaming, Blueprint Gaming, Eyecon and Evolution for gameplay functionality
• We may disclose data to law enforcement agencies where necessary to prevent crime or comply with a legal obligation

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by gambling regulations, typically several years, to meet our record-keeping obligations. Once this period expires, we securely delete or anonymise your data unless we are required to retain it for a longer period under applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to remember your preferences, keep you logged in, and analyse how you use our platform. You can manage your cookie preferences through your browser settings at any time. For more details, please refer to our separate Cookie Policy.

Your Rights

Under applicable data protection law, you have a number of rights regarding your personal data. We respect these rights and will respond to your requests within the statutory timeframes.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to request a copy of your data in a portable format
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact us at support@jumpmangaming.com. If you wish to adjust marketing preferences or deposit limits, you may also contact keepitfun@jumpmangaming.com or safergambling@jumpmangaming.com for safer gambling related requests.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration. Our systems include encryption, secure servers and restricted access controls. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to keep your login credentials confidential.

International Data Transfers

As HeySpin Casino operates under licences issued in the United Kingdom and Alderney, some of your data may be processed or stored outside your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place consistent with applicable data protection law.

Complaints

If you believe we have not handled your personal data appropriately, you can contact us directly at complaints@jumpmangaming.com. We will acknowledge your complaint within 48 hours and aim to provide a decision within 8 weeks. UK customers may also refer unresolved complaints to eCOGRA, while non-UK customers may contact the Alderney Gambling Control Commission.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of HeySpin Casino after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our support team via live chat, available daily from 06:00 to 21:00 (BST), or email us at support@jumpmangaming.com. We are here to help you understand how your information is protected whenever you play with us at HeySpin.