HeySpin Terms and Conditions

Welcome to HeySpin. These terms and conditions govern your use of our website and services, and by registering an account with us, you agree to be bound by them in full. At Hey Spin, we operate under a UK Gambling Commission licence (account number 39175) for Great Britain customers, and under an Alderney Gambling Control Commission licence for customers outside Great Britain. Please read this document carefully before you deposit or play, as it sets out your rights and obligations when gaming with us.

Who We Are

HeySpin is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We launched in 2020 and have since built a platform offering over 500 slots, table games and live casino titles. Our Hey Spin platform is aimed primarily at players in the United Kingdom, though we also welcome non-UK customers located outside our restricted jurisdictions list under our Alderney licence.

Eligibility to Play

To register and play at HeySpin, you must be at least 18 years old and legally capable of entering into a binding contract. We at Hey Spin reserve the right to verify your age and identity at any time, and to suspend your account pending verification. You confirm that you are not resident in any of our restricted territories, which include but are not limited to the United States, Spain, France, Italy, the Netherlands, Belgium, Australia and several other listed countries. If you access our services from a restricted jurisdiction, we reserve the right to void your account and any associated winnings.

Account Registration and Security

When you create an account with us, you must provide accurate, current and complete information. Our HeySpin team may request additional documentation at any point, including photo ID, proof of address dated within the last three months, and proof of your payment method. You are responsible for maintaining the confidentiality of your login credentials, and we are not liable for losses arising from unauthorised access resulting from your failure to protect your account details. If you forget your heyspin login credentials, you can use our password recovery tool or contact our support team for assistance.

• You may hold only one account with us across all our brands
• You must use payment methods registered in your own name
• Up to three payment cards may be linked to your HeySpin account
• We may close duplicate or fraudulent accounts without notice

Deposits and Withdrawals

Our minimum deposit is £10 across all accepted methods, including Visa Debit, Mastercard Debit, Maestro, Paysafecard, Pay by Mobile, PayPal, Skrill and Neteller. Please note that Pay by Mobile deposits carry a £2.50 fee per transaction. We at HeySpin do not set a published maximum withdrawal limit; your full real money balance can typically be withdrawn in one transaction, subject to our standard due diligence and verification checks.

Many players search for heyspin withdrawal time or hey spin withdrawal time information before signing up, so we want to be transparent. Your first heyspin withdrawal will remain pending while we review your submitted documents, which can take up to three working days. Once verification is complete, pending withdrawals are processed within 24 hours. If your documents are rejected, the pending amount returns to your balance within 48 hours. Regulatory reviews or payment provider issues may occasionally extend these timeframes. For verified accounts without an active review, funds are usually released within a few hours of approval, though bank transfers and debit card payments can take between one and five working days to actually arrive.

Welcome Bonus and Promotions

New players at Hey Spin Casino may qualify for 50 Free Spins on Starburst following a first deposit of £10 or more. This heyspin no deposit bonus is not available - our welcome offer requires a qualifying deposit, and deposits made via Quick Deposit or In-Game Deposit do not count toward eligibility. The spins are delivered through our Mega Reel promo game; closing the Mega Reel pop-up before claiming forfeits your offer.

Winnings from free spins are credited as Bonus Cash and are subject to 10x wagering requirements. Only wagers funded from your bonus balance count toward clearing this requirement, as real money funds are always used first. The maximum amount you can convert to real money is the lowest of your remaining bonus balance, your lifetime deposits, or £250 (£50 if you have made no deposit). We also run other heyspin bonus offers, including a Daily Wheel giving every registered player one free spin per day, and a Weekly Cashback paying 5% of net slots losses every Friday with no wagering attached. Any heyspin promo code sent by email or SMS is valid only until 23:59 on the day it is issued.

• Our bonus terms apply to 124 eligible bonus-enabled slots
• Blackjack, roulette, bingo, table games and live casino do not contribute to wagering
• Bonus funds are removed after three consecutive days of inactivity
• Withdrawing real money before wagering is complete will cancel your bonus and its winnings

Games and Fair Play

HeySpin offers games supplied by Games Global, Pragmatic Play, NetEnt, Play'n GO, Red Tiger, Big Time Gaming, Blueprint Gaming, Eyecon and Evolution. All games are tested for fairness and use certified random number generators. We make reasonable efforts to ensure our heyspin slots and live casino titles operate without technical faults, but in the event of a verifiable malfunction, we reserve the right to void affected bets and winnings in accordance with our malfunction policy.

Responsible Gambling

We are committed to promoting responsible play across our HeySpin community. You can set deposit limits, time-outs or self-exclusion periods directly through your account, or by contacting keepitfun@jumpmangaming.com for limit increases or safergambling@jumpmangaming.com for broader support. If you feel your gambling is becoming problematic, we encourage you to reach out to organisations such as GamCare or BeGambleAware for independent advice.

Account Suspension and Termination

We reserve the right to suspend or close your HeySpin account if we suspect fraud, breach of these terms, bonus abuse, or any activity that violates applicable gambling regulations. Where we close an account due to your breach of these terms, we may withhold any pending winnings. You may close your own account at any time by contacting our support team.

Customer Support and Complaints

Our support team is available via live chat between 06:00 and 21:00 BST, seven days a week, and by email at support@jumpmangaming.com. If you wish to raise a complaint, please email complaints@jumpmangaming.com; we will acknowledge your complaint within 48 hours and aim to provide a decision within eight weeks. UK customers may escalate unresolved disputes to eCOGRA, while non-UK customers may contact the Alderney Gambling Control Commission.

Changes to These Terms

We may update these terms and conditions periodically to reflect regulatory changes or improvements to our services. We recommend reviewing this page regularly, as continued use of your HeySpin account after changes are published constitutes your acceptance of the revised terms. If you have any questions about these terms, our HeySpin team remains available to assist you through our standard support channels.