Casino Logo

HeySpin Responsible Gaming

At HeySpin, we want every player to enjoy our games safely, and we take responsible gaming seriously across our entire platform. Here at HeySpin Casino, we provide a range of tools and resources designed to help you stay in control of your play. Whether you are new to Hey Spin or a returning player, our safer gambling features are available to everyone with an account. We at HeySpin believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or emotional stress.

Our Commitment to Safer Gambling

We are licensed by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain. As part of these licences, we are required to promote responsible gambling practices, and we go beyond the minimum requirements to protect our players. Our HeySpin platform integrates safer gambling tools directly into your account settings, so you can access them at any time without contacting support.

We recognise that gambling can become a problem for some individuals, and we take proactive steps to identify signs of harm. Our team monitors account activity, and we may reach out to players whose patterns suggest they could benefit from additional support or a conversation about their play.

Tools Available at HeySpin Casino

We offer several account controls that allow you to manage your gambling in a way that suits your personal circumstances. Our HeySpin account dashboard, accessible after your HeySpin Casino login, makes these settings easy to find and adjust.

  • We allow you to set deposit limits on a daily, weekly or monthly basis
  • We provide loss limits so you can cap how much you are willing to lose over a set period
  • We offer wagering limits to control the total amount staked
  • We enable session time reminders so you can track how long you have been playing
  • We support time-out periods ranging from 24 hours to 6 weeks
  • We provide self-exclusion options for 6 months, 1 year, or longer upon request

If you wish to increase a deposit limit, we require a 24-hour cooling-off period before the change takes effect, and requests must be sent to keepitfun@jumpmangaming.com. This waiting period gives you time to reconsider before committing to a higher limit. Decreasing a limit, on the other hand, takes effect immediately once requested.

Self-Exclusion at Hey Spin

We take self-exclusion requests seriously, and once a self-exclusion is in place, we will not permit the account to be reopened until the agreed period has expired. Our HeySpin team will also take reasonable steps to prevent the opening of new accounts under your details during this time. We participate in multi-operator self-exclusion schemes where available, including GAMSTOP for UK customers, which allows you to restrict access to all UK-licensed gambling operators from a single request.

Recognising the Signs of Problem Gambling

We encourage all players to reflect honestly on their gambling habits. Our HeySpin Casino support team has put together some common indicators that gambling may no longer be a casual form of entertainment:

  • You spend more money or time gambling than you originally intended
  • You chase losses by increasing bets to try to win back money
  • Your gambling affects your work, relationships, or daily responsibilities
  • You feel anxious, irritable, or distressed when you are unable to gamble
  • You borrow money or sell possessions to fund your gambling
  • You hide your gambling activity from family or friends

If any of these apply to you, we strongly recommend using one of our account controls or reaching out to our support team for guidance. We are here to help, not to judge, and our live chat team is trained to discuss these concerns with sensitivity and confidentiality.

Protecting Young and Vulnerable People

We strictly prohibit anyone under the age of 18 from registering an account or gambling on our site. Our age verification checks are carried out as part of the standard account verification process, and we may request additional documentation if we have any concerns about a player's age. We also recommend that parents and guardians install filtering software, such as parental control tools, on any shared devices to prevent underage access to gambling websites.

Our HeySpin platform is not intended for individuals who may be vulnerable due to mental health conditions, financial difficulties, or other personal circumstances that could make gambling harmful. We ask that anyone who recognises these risk factors in themselves or a loved one make use of our self-exclusion and limit-setting tools.

External Support Organisations

While we provide a range of internal tools, we also recognise the value of independent support services. We encourage players who are concerned about their gambling to contact one of the following organisations, all of which offer free and confidential advice:

  • GamCare - national support service offering advice, counselling and a free helpline
  • BeGambleAware - information and support for anyone affected by gambling harm
  • GAMSTOP - a free service allowing UK players to self-exclude from all UK-licensed online gambling sites
  • Gamblers Anonymous - peer support groups for individuals seeking to stop gambling

We believe that combining our own account tools with these external resources gives players the best chance of staying in control. Our HeySpin Casino team will always point concerned players toward these organisations when appropriate. Before signing up, players can also review our HeySpin Casino bonus terms to understand wagering requirements and play responsibly from the start.

Reality Checks and Account Activity

We provide reality check notifications that remind you how long you have been playing during a session. These pop-up reminders are designed to help you stay aware of time spent on our platform, and you can adjust the frequency of these alerts in your account settings. Additionally, we send account statements upon request, detailing your deposits, withdrawals, and gameplay activity, so you can review your spending patterns over time.

Contacting Our Safer Gambling Team

We at HeySpin are always available to discuss any concerns you may have about your gambling or that of someone you know. You can reach our dedicated safer gambling team at safergambling@jumpmangaming.com, and we will respond with guidance, tools, or referrals to external support as needed. Our live chat is available daily between 06:00 and 21:00 (BST) for more immediate assistance.

Choose Hey Spin knowing that we are committed to putting player welfare at the centre of our operations. We continuously review our responsible gambling policies to ensure they reflect best practices and regulatory requirements, and we welcome feedback from our players on how we can improve further.

Content updated: October 26, 2026